set('services.jivo_bot.outbound_url', 'https://bot.jivosite.com/webhooks/p/t'); config()->set('services.yandexgpt', [ 'api_key' => 'k', 'folder_id' => 'f', 'model' => 'yandexgpt-lite/latest', 'endpoint' => 'https://llm.api.cloud.yandex.net/foundationModels/v1/completion', 'timeout_seconds' => 8, ]); KnowledgeChunk::create([ 'source_path' => 'help/p.md', 'title' => 'Что такое проект', 'tour' => null, 'topics' => 'создать проект', 'chunk_index' => 0, 'content' => 'Проект — это заявка на поток клиентов.', ]); }); it('happy path: ответ уходит в Jivo, журнал пишет in+out с latency', function () { Http::fake([ 'llm.api.cloud.yandex.net/*' => Http::response([ 'result' => ['alternatives' => [['message' => ['role' => 'assistant', 'text' => 'Проект — это…']]]], ]), 'bot.jivosite.com/*' => Http::response(['ok' => true]), ]); (new ProcessJivoMessageJob('chat-1', 'client-1', 'что такое проект?'))->handle(); Http::assertSent(fn ($r) => str_contains($r->url(), 'bot.jivosite.com') && $r['event'] === 'BOT_MESSAGE'); $out = BotDialog::where('direction', 'out')->firstOrFail(); expect(BotDialog::where('direction', 'in')->count())->toBe(1) ->and($out->latency_ms)->toBeGreaterThanOrEqual(0) ->and($out->escalated)->toBeFalse() ->and($out->matched_chunks)->not->toBeNull(); }); it('эскалация: BOT_MESSAGE-прощание + INVITE_AGENT, журнал escalated=true', function () { Http::fake(['bot.jivosite.com/*' => Http::response(['ok' => true])]); (new ProcessJivoMessageJob('chat-2', 'client-2', 'какой у меня баланс?'))->handle(); Http::assertSent(fn ($r) => ($r['event'] ?? '') === 'INVITE_AGENT'); expect(BotDialog::where('direction', 'out')->firstOrFail()->escalated)->toBeTrue(); }); it('джоба объявлена с queue=bot и timeout ≤ 12 сек', function () { $job = new ProcessJivoMessageJob('c', 'c', 'q'); expect($job->queue)->toBe('bot') ->and($job->timeout)->toBeLessThanOrEqual(12); });