diff --git a/app/app/Services/Bot/JivoBotClient.php b/app/app/Services/Bot/JivoBotClient.php
new file mode 100644
index 00000000..d28bfe9e
--- /dev/null
+++ b/app/app/Services/Bot/JivoBotClient.php
@@ -0,0 +1,56 @@
+<?php
+
+declare(strict_types=1);
+
+namespace App\Services\Bot;
+
+use Illuminate\Support\Facades\Http;
+use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Str;
+
+/**
+ * Исходящие события в Jivo Bot API. outbound_url выдаёт Jivo письмом при
+ * подключении бота (протокол, О-2); пустой URL = dev/CI, событие только в лог.
+ * Формат событий — Jivo Bot API: BOT_MESSAGE (текст клиенту), INVITE_AGENT
+ * (позвать живого оператора).
+ */
+class JivoBotClient
+{
+    public function sendMessage(string $chatId, string $clientId, string $text): void
+    {
+        $this->post([
+            'event' => 'BOT_MESSAGE',
+            'id' => (string) Str::uuid(),
+            'chat_id' => $chatId,
+            'client_id' => $clientId,
+            'message' => ['type' => 'TEXT', 'text' => $text, 'timestamp' => now()->getTimestamp()],
+        ]);
+    }
+
+    public function inviteAgent(string $chatId, string $clientId): void
+    {
+        $this->post([
+            'event' => 'INVITE_AGENT',
+            'id' => (string) Str::uuid(),
+            'chat_id' => $chatId,
+            'client_id' => $clientId,
+        ]);
+    }
+
+    /** @param array<string, mixed> $payload */
+    private function post(array $payload): void
+    {
+        $url = (string) config('services.jivo_bot.outbound_url');
+        if ($url === '') {
+            Log::info('JivoBot outbound skipped (no outbound_url)', ['event' => $payload['event']]);
+
+            return;
+        }
+
+        try {
+            Http::timeout(5)->post($url, $payload)->throw();
+        } catch (\Throwable $e) {
+            Log::warning('JivoBot outbound failure', ['event' => $payload['event'], 'error' => $e->getMessage()]);
+        }
+    }
+}
diff --git a/app/tests/Unit/Bot/JivoBotClientTest.php b/app/tests/Unit/Bot/JivoBotClientTest.php
new file mode 100644
index 00000000..04d042fa
--- /dev/null
+++ b/app/tests/Unit/Bot/JivoBotClientTest.php
@@ -0,0 +1,44 @@
+<?php
+
+declare(strict_types=1);
+
+use App\Services\Bot\JivoBotClient;
+use Illuminate\Support\Facades\Http;
+
+uses(Tests\TestCase::class);
+
+beforeEach(function () {
+    config()->set('services.jivo_bot.outbound_url', 'https://bot.jivosite.com/webhooks/prov-1/tok-1');
+});
+
+it('BOT_MESSAGE уходит с chat_id/client_id и текстом', function () {
+    Http::fake(['bot.jivosite.com/*' => Http::response(['ok' => true])]);
+
+    app(JivoBotClient::class)->sendMessage('chat-1', 'client-1', 'Проект — это…');
+
+    Http::assertSent(function ($request) {
+        return $request->url() === 'https://bot.jivosite.com/webhooks/prov-1/tok-1'
+            && $request['event'] === 'BOT_MESSAGE'
+            && $request['chat_id'] === 'chat-1'
+            && $request['client_id'] === 'client-1'
+            && $request['message']['type'] === 'TEXT'
+            && $request['message']['text'] === 'Проект — это…';
+    });
+});
+
+it('INVITE_AGENT уходит без message', function () {
+    Http::fake(['bot.jivosite.com/*' => Http::response(['ok' => true])]);
+
+    app(JivoBotClient::class)->inviteAgent('chat-1', 'client-1');
+
+    Http::assertSent(fn ($r) => $r['event'] === 'INVITE_AGENT' && $r['chat_id'] === 'chat-1');
+});
+
+it('пустой outbound_url (dev/CI) → ничего не шлёт и не падает', function () {
+    config()->set('services.jivo_bot.outbound_url', '');
+    Http::fake();
+
+    app(JivoBotClient::class)->sendMessage('chat-1', 'client-1', 'x');
+
+    Http::assertNothingSent();
+});