diff --git a/app/app/Jobs/Bot/ProcessChatMessageJob.php b/app/app/Jobs/Bot/ProcessChatMessageJob.php
index 75bf1514..e5269dd6 100644
--- a/app/app/Jobs/Bot/ProcessChatMessageJob.php
+++ b/app/app/Jobs/Bot/ProcessChatMessageJob.php
@@ -120,8 +120,8 @@ class ProcessChatMessageJob implements ShouldQueue
             ->all();
 
         $client = $rows->firstWhere(fn (BotDialog $d) => $d->direction === 'in');
-        $source = (string) ($client->source ?? 'portal');
-        $userId = $client->user_id !== null ? (int) $client->user_id : null;
+        $source = (string) ($client?->source ?? 'portal');
+        $userId = $client?->user_id !== null ? (int) $client?->user_id : null;
 
         $to = (string) config('services.support.email');
         if ($to !== '') {